FAQ
Shipping
Q: What are your shipping options and rates?
A: For orders over $60, we offer free shipping. For orders below this amount, there is a flat rate of $12.
Q: Do you ship worldwide?
A: Yes, we ship internationally. Shipping times vary based on your location, generally ranging from 8-20 days. Here are some general guidelines:
- United States: 10-15 days
- UK & European countries: 8-15 days
- Canada: 10-20 days
- Australia: 10-15 days
Q: Will I be charged with customs and taxes?
A: The prices displayed on our site do not include import duties or taxes. These charges are determined by your local customs office and are the responsibility of the customer.
Returns and Exchanges
Q: What is your return policy?
A: We accept returns for eligible items within 30 days of receipt. Items must be unused and in their original condition with all packaging intact. Please review our Refund Policy for full details.
Q: How do I return an item?
A: To return an item, contact us at info@drakmoredice.com. For more details, please refer to our Refund Policy.
Q: What if the item(s) I received are defective or incorrect?
A: If you receive a defective or incorrect item, please contact us at info@drakmoredice.com with your order number and photos of the issue. We will arrange for a replacement, refund or store credit.
Q: When will I receive my refund?
A: You will be refunded on your original payment method in 1 to 3 days after your refund has been approved. Please remember it can take some time for your bank or credit card company to process and post the refund.
Store credit is also refunded in the same amount of days after approval and can be used immediately. To check your Store credit balance, visit your customer profile on our website.
Q: What makes Drakmore Dice unique?
A: Drakmore Dice is a family-owned business passionate about tabletop gaming. We offer high-quality, handcrafted dice and collaborate with talented artists to bring unique designs to our collection. For more details, visit our About Us page.
Q: Do you offer custom dice or personalized options?
A: Custom dice options are not available yet, but stay tuned! We plan to offer them in the future.
Q: How should I store my dice?
A: The best way to store your dice is in one of our premium dice boxes, designed specifically to keep your dice safe and organized.
Ordering
Q: How can I place an order?
A: To place an order, browse our collection, add items to your cart, and proceed to checkout. Enter your shipping and payment information, and confirm your order.
Q: What payment methods do you accept?
A: We accept major credit cards (VISA, Mastercard, AMEX), PayPal, and store credit.
Q: Can I change or cancel my order?
A: You can cancel or modify your order prior to shipment to receive a full refund. Contact us at info@drakmoredice.com to initiate the cancellation or change. If the order has already shipped, our standard terms and policies will apply.
Customer Service
Q: How can I contact you with questions or concerns?
A: You can email us at info@drakmoredice.com. We aim to respond to all inquiries within 24 hours.